Most Recent Research: 21 April, 2012
Job Description
Manage the process of change by documenting and mitigating the risk of moving, adding, removing, deleting, modifying or supplementing software, processes or infrastructure within the organization. Produce CM design,strategy & implementation plans and champion the ongoing improvement of the CM process. Provide leadership and direction to help to realize the incident free deployment of software and infrastructure.
Related Content
Tasks and Activities
- Successful delivery of Change Management procedures and methodologies
- Develop, maintain and improve the change process
- Identify training needs and develop CM training
- Stakeholder Management
- Define change system approval work flows
- Monitor compliance to the change management process
- Define and refine change classifications such as 'Emergency', 'Out of Session and 'Standard'
- Business Impact Assessment & transition planning
- Identify and initiate improvement to customizable change management software components
- Review 'Request for Change' applications for compliance and completeness
- Monitor and report on the status of changes
- Identify and manage scheduling conflicts
- Review and endorse implementation plans for compliance
- Review and endorse communications plans for compliance
- Schedule and organize Change Review Board meetings
- Liaise with stakeholders and technical staff
- Negotiate appropriate change windows with the business
- Develop and present training
- Promote the process across the enterprise
- Assist with improving coordinated and regularly scheduled changes to minimize risks, reduce disruptions and costs of doing business.
Role at a Glance
Organizational Position
This position will likely work in a very small team or independently. Day to day communication is primarily with technical staff and consumers of the change process. Less frequent, but equally important, communication with business leaders and executive management help to establish and maintain the process itself.
Attributes of an Excellent Change Manager
An excellent change manager is always an enabler. This role can tend to be tied down by process in order to mitigate as many risks as possible. Ultimately, however, it is in the business best interest to enable changes to occur in a timely manner. An excellent change manager finds a healthy balance between a flexible and agile change system and a low risk environment.
Attraction to the position and job retention strategies for employers
This role is well suited to highly organized individuals.
It can, however, be seen as a hindrance to engineers and other implementers rather than a positive tool to manage change. This can create conflict for the practitioner in the change management role. Employers should support and promote the change process where possible to ensure that all staff have a common understanding of expectations.
What You Know
Expert knowledge ITIL change management
Knowledge of Change management methodologies, incident management, risk management and problem management
Understand process
What You Do
Own and manage the change control system and processes
Oversee change management board
Ensure change compliance
Identify and manage conflicts
Promote change control in the enterprise
What You Are
Well organised
Methodical person
Diligent
A great communicator
Page Research Level (PRL)
A key designed to give an indication of the depth of research used to produce the content of the page.
PRL Key Jobs researched
Level 0 =0-6
0-6Level 1 =6-29
6-29Level 2 =30-49
30-49 Level 3 =50-79
50-79Level 4 =80-99
80-99Level 5 =100+
100+Popularity Indicator (PI) %
A number presented as a percentage to show the number of employers that referenced or requested a paricular skill, experience or knowledge.
