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Help Desk Cover Letters


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Help Desk Operator Cover Letter (Little or No Experience)

[Suggest Improvement]

Dear Mr Bill,

I am writing to apply for the position of Help Desk Operator as advertised on jobwebsiteABC.com. I have recently completed Microsoft Office Specialist video training and am enthusiastically awaiting to utilize my skills in a position such as this one.

In addition to the aforementioned IT industry training, I have completed an Diploma in Information Technology. The course was rich in content that was particularly relevant to a help desk career. This content included six months of training on Windows and Apple Operating Systems and six months of training on Networking Technologies including TCP/IP and VPNs.

I understand that a help desk role requires a high level of communication skills which is ideal because I consider communication a personal strength. This claim was validated by high grades in English during high school, and continued high grades throughout my Diploma in report writing tasks.

I look forward to the challenges and opportunities presented by this position.

Thank you for your consideration,

Job Applicant

Help Desk Technician Cover Letter (2 Years Experience)

[Suggest Improvement]

Dear Mr Surname,

I am writing to express my keen interest in the position of Help Desk Technician advertised on 21 April, 2012. You will find me to be a friendly, courteous and assertive person who is well suited to the help desk role. I have immediate availability as well as 2 years of proven experience in the field.

This experience includes supporting and maintaining Active Directory user account information including rights, security and systems groups. All processes around user creation and security involved following enterprise ITIL work practices in order to ensure the correct sign offs and an orderly paper trail.

Other relevant experience includes supporting two hundred Blackberry phones together with Blackberry applications such as email and calendars over a six month period.

I consider my customer service skills to be of high quality and understand that this view would be validated by my former colleagues. As such, I have provided a contact number for my former team leader in my resume.

I look forward to working in a busy and complex environment as described in the job advertisement and look forward to hearing from you in order to progress my application.

Kind Regards,

Job Applicant


Related Pages

Customer service resume samples here.
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See our Help Desk resume.
Discover the customer service skills requested of todays job candidates.
Find the most common Help Desk qualifications.


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