Help Desk Career Paths

Help Desk Career Paths

The Help desk role connects the customer and IT department. Frequently the first point of access for IT queries by customers, providing answers and simple solutions to enable continued use of their IT systems.

Helpdesk Career Pathways

> Help Desk

>> Help Desk Team Leader

>>> Help Desk Manager

>>>> Operations Manager

>>>> Service Delivery Manager

Helpdesk Technical Career Pathways

> Desktop Support

> PC Support

>> Systems Administrator

>> Windows Administrator

>> Network Administrator

>> Database Administrator

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