Help Desk Skills
The following help desk skills were listed in help desk job advertisements. The percentage next to each skill is intended to give the reader an indication of the number of employers that requested that skill. This is helpful when trying to determine what training will give the best results when job hunting.
Skills, Knowledge & Experience
Updated Jan, 2012
% Job Ads
Skills, Knowledge & Experience
Skills, Knowledge & Experience04% Typing Speed
Typing SpeedQualifications & Certifications
29% of jobs requested an IT certification in general but were not specific as to which certification.
% Job AdsSkills, Knowledge & Experience
Skills, Knowledge & Experience21% ITIL
ITIL13% Comptia A+ or Network+
Comptia A+ or Network+04% High School Diploma or GED
High School Diploma or GED04% Microsoft Office Specialist
Microsoft Office SpecialistHelp Desk Team Leader
In addition to the aforementioned skills, help desk team leader roles also listed the following skills and certifications of note:
- Strong leadership skills
- Customer service skills
- Microsoft Certifications including MCSE or MCP
- Task and time management skills
Related Content
Other Helpful Skills
- Time management
- Great telephone manner
- Linux, Apple Operating System
- Common IT applications and computer hardware knowledge
Key Competencies
Customer Service
Planning & organizing
Problem Solving
Time management
