Program Manager Job Description
Most Recent Research: 25 January, 2012
Job Description
Plan, scope and lead services engagements with clients. Assume management responsibilty for any project delivery team engaged with the client.
Related Content
Tasks and Activities
- Plan, develop and execute a program of works aimed at delivering business outcomes for the client.
- Develop and monitor frameworks for client service engagements.
- Develop business cases, options analysis and financial modelling
- Understand client businesses and challenges.
- Manage scopes and delivery streams engaged with the client.
- Identify opportunities to extend client engagement.
- Assume management responsibility for project delivery.
- Ensure project Quality Assurance (QA) compliance.
- Manage project resourcing and cost recovery with the client.
- Inspire, enable and motivate the team.
Role at a glance
Skills, Knowledge & Experience
- Excellent written and oral communication skills.
- Demonstrated ability to build and maintain client relationship.
- Demonstrated knowledge of Project Management methodologies such as PMBOK or Prince2.
- Demonstrated knowledge in ITIL and Six Sigma
- Demonstrated experience in project delivery.
- Experience in leadership roles.
- Excellent knowledge and understanding of the Project Management life cycle.
Organizational Position
This position will likely report to an IT Director, General Manager or even the CIO. Day to day communication is primarily with project managers delivering work for the portfolio as well as with the client liaison or executives.
Qualifications & Certifications
Project management certifications such as PMBOK, PMP or Prince2 may be preferred. A degree such as a Bachelor of Information Technology, Bachelor of Business or an MBA may also be preffered.
Key Competencies
Customer Consideration
Influencing
Strategic Insight
Planning & Organizing
Communications
Leading Others
Financial proprietary
Attributes of an Excellent Program Manager
An excellent program manager ensures that delivery expectations are carefully managed with the client and that a healthy ongoing relationship continues to produce new opportunities for future client engagements.
Related Careers
Attraction to the position and job retention strategies for employers
This role is well suited to a personable manager who can develop strong, trusting relationship with clients.
Program managers often find conflict between what a client wants/expects to be delivered and what his/her project managers say that they can actually deliver. Helping the program manager to maintain a balanced approach setting expectations with both parties should help to reduce conflict and stress.
What You Know
Understand business strategy
Project management methodologies e.g PMBOK, PMP or Prince2
Financial and resource management
What You Do
Provide leadership and direction
Guide and influence team members
Develop a program plan and manage execution
What You Are
A leader
A motivator
A strategic thinker
A great communicator
Expected Pay Scale for a Program Manager
Salary Range: US$100K - US$170K per year
Page Research Level (PRL)
A key designed to give an indication of the depth of research used to produce the content of the page.
PRL Key Jobs researched
Level 0 =0-6
0-6Level 1 =6-29
6-29Level 2 =30-49
30-49 Level 3 =50-79
50-79Level 4 =80-99
80-99Level 5 =100+
100+