11 Mock Interview Questions and Answers

A typical mock interview intended to challenge you in the right areas in order to improve the quality of your delivery during the real interview. Refresh your memory about key events in your employment history so that you can concentrate on delivery, not content on the big day.

Questions and Answers

Q1. Introduction - Tell us about yourself, did you have any trouble finding us?

(admin comment: Keep your personal information very brief and concentrate your response on information that is relevant to the role that you have applied for)

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Q2. Introduction - What do you know about our company?

(admin comment: this is an opportunity to show that you have researched the company and are genuinely interested in the position. Many people ask why this is important and the best answer to that is that the employer takes a risk when they hire. If you stay for 6 months and leave that is a bad result for them. For that reason your goal should be to reassure them that there is a genuine level of interest and enthusiasm in the position.)

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Q3. Body of the interview - Why do you think that you are qualified for this position?

(admin comment: we suggest that you answer the question directly but be aware that this question is more about your understanding of the position and less about your qualifications. If you can add a little bit of detail in terms of how the qualification adds value to the position it would be a great help to the interviewers who may not necessarily understand the connection.)

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Q4. Body - How do you handle conflict in the workplace?

(hint. the answer to this question always excludes emotive responses. Just explain a process that is calm and rational and most of all be sure to communicating working toward a positive outcome. A positive outcome is not necessarily to be friends with everybody, rather an outcome where everyone is able to do their jobs effectively and efficiently.)

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Q5. Situational Question - On returning to work from your lunch break you are confronted with an angry customer. how do you handle the situation?

(admin comment: follow company policy - listen and assist the customer within those boundaries. Escalate the problem if the customer is not satisfied with your response)

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Q6. Behavioral Question - Describe a situation where you have had to use persuasion in order to convince someone to see things a different way.

(admin comment: this question is about your ability to communicate and present facts. Be aware that if you are challenged in your response that you are then not only discussing, but actually demonstrating your persuasive ability.)

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Q7. Shock Question - Your resume suggests that you have a weakness in ______. What is your opinion?

(admin comment: shock questions test your temperament - stay calm and answer honestly and rationally. Be sure to acknowledge the observation and try to demonstrate what actions you are taking to improve or overcome.)

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Q8. Open Question - What is your opinion about good customer service?

(admin comment: When answering these questions - try to imagine the answer from the employers eyes, what would they want to see...what is in the company's interests?)

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Q9. Closed Question - Do you know how many service centers we have in the district?

(admin comment: closed questions can be tricky if you don't know the answer but once again - stay calm and explain your process for acquiring the answer. Don't offer excuses why you don't know such as - I'm nervous. Just like mathematics tests in high school, if you demonstrate your working but arrive at the wrong answer you will still get partial marks.)

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Q10. Trick Question - What is your greatest weakness?

(Admin comment: Fortunately modern employers are less prone to gimicky questions like this. But if you do get it be Careful! Don't be tempted to stray away to unrelated topics - for example, by answering 'chocolate'. Also, be careful not to put yourself down - I don't know how to .... One last tip, please don't take the self assured route by answering 'weakness is not in my vocabulary')

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Q11. Odd Question - How many Coffee Shops are there in New York?

(Admin comment: Don't worry about the literal answer. Demonstrate that you can think outside the box and communicate clearly by describing the process that you would take to find the answer. Hint - try to answer something more substantial that just Google. For example, based on the population and the number of adults...etc)

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Q12. Closing - Do you have any questions for us?

(Admin comment: The answer is never 'no' - consider anything else you may want to know about start times, public transport, dress code, overtime, working on weekends etc. If you genuinely have no more questions try the response below in place of a 'no')

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Interview Simulator