Help desk departments often monitor the number of jobs opened, completed and escalated by the department. For this reason, it may pay to discuss your ability, willingness and experience with jobs that serve many customers in a single day. If you have had good accolades such as employee of the month with service oriented jobs it may be a good idea to note that in your application.
You may also be required to liaise with other technical teams in order to escalate issues. Demonstrating technical knowledge and the confidence to escalate issues by communicating an accurate description of the problem, it\'s scale (that is the number of users it is affecting) and other important details such as the incident start time may help to show your suitability to the job. Specialist technical teams can be hampered in their recovery efforts by misinformation, so demonstrating a willingness to collect facts may also help.[Suggest Improvement]
To be successful in a service oriented role that includes lots of interaction with people and that challenges me to continue to develop on my previous computer experience and training.[Suggest Improvement]
- 2008 to 2009 - Certificate in Business Technology
- Subject - Core Business Information Systems (High Distinction)
- Subject - Operating Systems (Credit)
- Subject - Computer and Network Hardware (Credit)
- Subject - Quality Communications I (Distinction)
Help desk duties included attending to customers in the front counter as well as answering phone queries. Technology assistance included helping with a range of areas that have been listed below. Many assistance calls involved helping with functionality, bugs or upgrades. Some calls involved troubleshooting hardware issues.
Duties included serving customers, handling cash/eftpos, working with the register system, balancing the till, answering phone calls and keeping the front desk tidy and organized.[Suggest Improvement]
Collaboration and Productivity
- Microsoft Office
- Microsoft Outlook
- Instant Messenger
- Internet Explorer, Firefox, Safari
- Microsoft Windows
- Mac OS - Snow Leopard
- 3Com and Cisco switches
- 3Com and Cisco routers
- Cisco wireless access points
- HP PC
- IBM PC
Many more customer service resume samples here. More Customer Service and Technical Job Descriptions here.
See our Help Desk Job Description for skills, duties and salary information.
See our Help Desk cover letter.
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