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10 years+ of IT industry experience

15 years+ of IT industry experience

3-5 years of experience or exposure to IT project management delivery

5-10 years of increasing direct management responsibility within an IT environment

Ability to engage property management and facilities management on building related issues

Ability to present complex concepts clearly in easily understood terms

Active Directory Skills

Active directory skills refer to the support, maintenance and implementation of Microsoft Active Directory services.

The depth of skills involved vary depending on the career path and seniority of the job. The following skills describe some of the related tasks;

User Administration tasks

  • User Administration
  • User Rights
  • Logon Scripts
  • Folder Permissions

Security and Desktops

  • Desktop Restrictions
  • Application Limitations
  • Deploying Software
  • Group Policy
  • Domain and Local Policies
  • Policy Inheritance
  • Group Policy Replication
  • Security Settings

Design and Support

  • Trust Relationships
  • Replication
  • Sites and Services
  • Site Topology
  • DFS Replication
  • Monitoring and Troubleshooting
  • Back Up and Restore Methods

Related Services

  • Upgrading and Removing Applications
  • Customizing Distributed Software
  • Certificate Services Public Key Infrastructure (PKI)
  • Certificate Authorities
  • DNS
  • DHCP

Advanced knowledge of network protocols including the ability to design complex routing solutions.

Advanced knowledge of network protocols including the ability to design and implement and technologies such as OSPF, BGP, IS-IS, EIGRP, HSRP, VRRP, Spanning Tree and Etherchannel.

The ability to safely and efficiently redistribute routes between protocols.

Advanced knowledge of network virtualizaton technologies including MPLS and VRF

Advanced knowledge of tunneling protocols including IPSEC, GRE, L2TPv3

Analytical Problem Solving Skills

The ability to break down a problem into its core components, calculate the best cause of action to either solve, alleviate or circumvent the problem within a timescale that is acceptable to stakeholders. The skills to ask the right questions and find the answers from authoritive sources to get the most suitable solution to a problem under the circumstances.

Problem Solving Skills in a Corporate Environment

Solving problems is an inherent part of being human. However, in a corporate environment, job application or interview problem solving is about knowledge, delivery, following the right process, avoiding emotive decisions and delivering solutions that benefit the organization.

Knowledge involves having the right understanding, experience and/or education to identify an appropriate solution.

Delivery is about following through with the implementation of a solution to a point where the problem is solved, alleviated to an acceptable level or circumvented.

Following the right process is about implementing solutions in a methodical manner that complies to all organizational processes, standards, policies and expectations. Some relevant processes that are commonly embedded in organizations are;

  • Change management process
  • Communications with stakeholders
  • Risk assessment
  • Approval workflows and escalations

Analytics or Data Mining.

Analytics or Data Mining.

Assess, evaluate and make recommendations on data center technologies, security, risks and efficiencies

Basic knowledge of remote access and support technologies

Remote access and support knowledge and experience. This includes remote desktop as well as client side VPN software support.

BI Methodologies

Expertise in Business Intelligence methodologies.

Blackberry Enterprise Server Skills

RIM (Research in Motion) products such as Blackberry Enterprise Server and phones require some specialized support and maintenance skills.

Support Tasks

Tier 1 Administration Tasks

Tier 1 tasks are generally associated with the configuration and support of users and phone devices. These tasks include;

  • Phone activation process
  • Basic phone troubleshooting such as pin resets and battery problems.
  • Basic configuration such as entering email address, usernames & passwords in order to provision the phone for a specific user.
  • Creating and enabling users for Blackberry service.
  • Troubleshooting web browsing and proxy settings.

Tier 2, 3 Administration Tasks

Higher level tasks are associated with the configuration and support of the enterprise server environment.

  • Enterprise Blackberry server patches and version upgrades.
  • Troubleshooting connectivity to regional RIM servers.
  • Set priority and controls.
  • Configure and troubleshoot communications to a corporate directory such as Active Directory.
  • Troubleshoot connectivity and mail message issues between blackberry services and corporate email servers.

Broad knowledge of Information Systems and their application in the business world

Broad knowledge process improvement techniques and principles

Business Intelligence architecture

Business Intelligence architecture, design and development experience.

Citrix XEN server skills

Provide specialized technical support and planning for Citrix XEN Server, XenApp and published applications.

Cognos Development

Cognos Business Objects development tool suite.

Converged network, voice over IP knowledge and skills.

Knowledge and experience designing and supporting converged network technologies including an understanding of VOIP components such as publishers, subscribers, gatekeepers and gateways as well as Quality of Service strategies.

Coordinates with multiple vendors/departments to procure network-related hardware, software, and services

Create and maintain project and site documentation

Creation and review of business cases

Customer Service Skills

Customer Service Skills are a combination of abilities that together address a customers needs with reference to a product or service. The key metric in customer service is the satisfaction rate. Even if problems and issues cannot be immediately resolved the customer can still have a sense of satisfaction and confidence that a process is under way to address the issue to his/her satisfaction.

The words customer service were found in 46% of client facing Information Technology job advertisements. Examples of client facing jobs include help desk and service desk roles.

In a common keyword analysis of 61 advertised help desk jobs, the word service was the most common with a frequency count of 31.

In non-customer facing roles, this phrase is less common. An analysis of 1001 Information Technology jobs across all fields revealed that the words customer service appeared in 11% of job advertisements.

Typical abilities demonstrated by very good customer service representatives are;

  • The ability to defuse a volatile situation
  • The ability to instill confidence
  • The ability to promote a brand by way of demonstrating professionalism
  • The ability to build rapport with a customer
  • Clarity in communication
  • The ability to decipher a technical problem despite an emotive description
  • Assertive and polite

Demonstrating Customer Service Skills

Any jobs that include customer engagement can be used to demonstrate the aforementioned key abilities. Demonstrated examples of any of the key abilities together with a positive outcome for the customer as well as the employer are a good way of showing excellent customer service skills.

Here is an example of a job applicant addressing his ability to defuse a volatile situation;

e.g. An irate customer called to dispute the value of an invoice sent to his premises. After a short conversation it became clear that he was not aware of the extras purchased with his service. I assisted him by informing him of company policy on changes of service. This empowered the customer to rectify the situation to his satisfaction and with my managers permission the small administration fee was waived. The customer was happy with the result and we expect he will remain a subscriber to the service for some time.

Data Center technologies knowledge and experience.

Demonstrated experience with data center technologies and processes. This includes cooling, power and UPS, fire suppression, structured cabling, out of band management, physical security processes and racking.

Datawarehouse design

Understand Datawarehouse design and design considerations.

Demonstrated ability to build and maintain client relationships.

Demonstrated ability to build and maintain client relationships.

Demonstrated ability to communicate and influence at all levels

Demonstrated ability to solve complex problems or produce complex solutions.

Demonstrated ability to solve complex problems or produce complex solutions.

Demonstrated experience conducting audits and accreditation.

Demonstrated experience conducting audits including accreditation process experience.

Demonstrated experience in a previous Service Delivery role

Demonstrated experience in identifying the human and infrastructure resources needed to meet platform goals

Demonstrated experience negotiating contracts and key success factors

Demonstrated experience planning, designing, and implementing architecture and large scale business solutions

Demonstrated knowledge and experience supporting Microsoft Windows Server.

Demonstrated knowledge and experience supporting Microsoft Windows Server. This includes knowledge and understanding of the base Operating System (OS) as well as an understanding of hosted applications and services.

Demonstrated knowledge and experience with Exchange Mail

Demonstrated knowledge of Change Management frameworks such as ITIL

Demonstrated knowledge of EA frameworks such as TOGAF, Zachman or FEAF

Demonstrated knowledge of project management methodologies such as Prince 2 or PMBOK

Demonstrated success in delivering business benefits though the redesign and streamlining of processes

Demonstrated success in negotiating, implementing and managing 3rd party vendor and commercial agreements

Develop and guide the implementation of business aligned IT strategic plans

Develop requirements

The ability to develop requirements based on specifications requires a blend of documentation skills, communication skills, technical skills, knowledge of the business processes and knowledge of any organizational constraints such as time, budget or resources.

Documentation and process control knowledge

Effective organizational skills

Ensure network designs compliance to Service Level Agreements

Evaluating potential solutions and aligning them to exiting business process

Excellent Communication Skills

The word communication is found in up to 51% of Information Technology job advertisements.


Jobs that request excellent communication skills seek clarity, appropriate genre and a suitable vocabulary to produce concise and accurate communication in a professional environment. Namely formal writing, verbal communications and body language.

Formal writing examples include, but are not limited to;

  • Reports - Researched, structured and concise writing.
  • Presentations - Clear, persuasive and innovative communications.
  • Templates - High level, holistic thought process.
  • Business Letters - Direct, tactful writing.
  • Memos - Clear and concise expression.
  • Agenda - Structure and leadership when preparing communication.
  • Meeting Minutes - Understanding, contextual, listening and reflection skills.
  • Designs - Expressive and innovative documentation. Appropriate use of images and colors.
  • Plans - Proactive, structured and organized written skills.
  • Change Requests - Proactive and formal communications.

Verbal Communication examples include, but are not limited to;

  • Presentations - Confidence and persuasion.
  • Meetings - Listening, discussion and persuasion.
  • Announcements - Clarity in communication.
  • Informal Discussions - Spontaneous expression of thought.
  • Telephone Calls - Clarity and tone when there are no visual queues.
  • Video Calls - Clarity and tone when there are visual queues.
  • Mentoring - Transfer of knowledge.

How to Demonstrate Excellent Communication Skills

Explaining the process of communication is an effective way of demonstrating communication skills. For example:

Instead of writing; 'I have strong written and verbal communication skills'.

A more convincing argument of well developed communication experience in a business context may include actual examples of communication challenges or successes, for example;

  1. During priority 1 outages, my duties include coordinating communications to business stakeholders via phone and email as well as overseeing event logging from the helpdesk. My everyday tasks also include report writing and presenting finding in staff meetings.
  2. I have incident management training which includes a number of workflows to better manage communication between engineers and the clients during critical incidents. The implementation of these workflows resulted in a 20% increase in customer satisfaction of our incident management.
  3. Over three years of experience gathering user requirements has helped me to develop formal communication skills to understand the clients needs as well as informal communication skills to develop a rapport and trust. A number of projects in 2012 listed user requirements as a major reason for their success in their lessons learnt closing reports.

Excellent computer hardware and software troubleshooting skills

Excellent knowledge and understanding of the Project Management life cycle and the respective deliverables

Excellent knowledge of information systems and infrastructure

Excellent Project Sponsor and other stakeholders management

Excellent report writing and business writing skills

Excellent time management and prioritization skills

Exceptional interpersonal skills

Experience and knowledge of Microsoft SQL

Experience and knowledge of MySQL

Experience and knowledge of Oracle

Experience and knowledge of SQL (Structured Query Language)

Experience and understanding of patch management

Experience in leadership roles.

Strong leadership acumen, skills and experience.

Experience in the management of networked corporate databases

Experience managing a team of IT profesisonals

Experience managing corporate risk for Information technology.

Experience managing corporate risk for Information technology. Including risk assessments for vulnerabilities, changes, upgrades, new systems and project proposals.

Experience managing pre and post event reporting

Experience monitoring compliance and performance

Experience of information technology hardware and software in multiple user environments

Experience Supporting Tablets

Experience with Agile Methodologies

Experience with business transformation implementations

Experience with network devices IOS and hardware.

Exerience supporting core network devices including Cisco or Juniper Routers and Switches.

Experience with systems implementation and/or process transformation

Experience with testing principles and frameworks

Experience with web application vulnerability scanning tools such as IBM AppScan, HP Webinspect, Accunetix, NTO Spider, Burp suite Pro

Experience working with other teams including suppliers and vendors.

Experience and ability to facilitate large and complex fixes, implementations and designs involving different resource teams and/or external vendors.

Expert knowledge of best practices and standards within field of experise

Expert level technical skills and experience accross multiple areas of specialization

Exposure to life cycle methodologies including Agile & Waterfall

Facilitation and negotiation skills

Familiarity with Backup software and strategies

Familiarity with backup software and backup strategies such as differential, incremental or full backups. Includes an understanding of the advantages and disadvantages of each strategy as well as working knowledge of how to configure the software to perform each type of backup.

Financial budgeting and project financial management experience

Installation, configuration and troubleshooting of personal computer hardware, software and peripherals in a networked environment

Intermediate to expert IDS/IPS knowledge

Intermediate to expert virus protection and content filtering knowledge

Investigations of security incidents

IT Compliance/Corporate Communications experience

Knowledge and experience with layer 2 network protocols such as Spanning Tree, MPLS, DSL or Frame Relay.

Knowledge and experience with layer 2 technologies such as Spanning Tree (STP 802.1d, 802.1w or 802.1s), MPLS (VPNv4 addressing), DSL or Frame Relay.

Knowledge and experience with Quality programs such as Six Sigma or TQM

Knowledge and understanding of business process, objectives, milestones and structure

Broad knowledge of business process, objectives, milestones and structure including disaster recovery, business continuity and risk management.

Knowledge and understanding of corporate policy and business strategy

Knowledge and understanding of Quality of Service strategies and concepts.

Knowledge of Quality of Service strategies and concepts. The ability to design, implement and troublshoot QOS policies.

Understanding of the difference between router QOS policies and Switch QOS policies including knowledge of hierachical QOS policies, trust boundaries, DSCP, IPprecedence and Class of Service.

Knowledge of queuing strategies, router and switch, and congestion management as well as strengths and limitations of each strategy especially in the management of protocols with special requirements such as VOIP.

Knowledge of Blackberry phone and Blackberry applications

Knowledge of common operating system maintenance such as Windows platforms, Linux administration or IBM AIX platforms

Knowledge of encryption techniques and PKI infrastructure

Knowledge of forensic tools such as Encase, FTK, Helix, Wireshark

Knowledge of green IT initiatives

Knowledge of high availability protocols such as VRRP, HSRP, LACP, PAGP

Knowledge of internal control concepts (COSO and/or COBIT)

Knowledge of L4-L7 protocols such as SSL,HTTP,DNS,SMTP and IPSec

Knowledge of mobile technologies such as smart phones and tablets

Strong understanding of mobile technologies such as tablets, BlackBerry, iPhones and Android

Knowledge of Network Basics


Jobs that request knowledge of network basics are generally referring to the understanding of a number of core network concepts.

  1. Overview - Computers use IP addresses much the same way as telephones use telephone numbers to contact each other. Common network hardware includes devices known as switches that connect multiple computers together. When multiple computers are connected to local hardware the network is known as a LAN (Local Area Network). LANs are connected together by routers. Whenever LANs are in geographically distant locations they are said to be connected over a WAN (Wide Area Network). The best known WAN in the world is the Internet.
  2. Knowledge of TCPIP - Includes an understanding of IP addresses and subnet masks. This also includes knowing the difference between a private IP (cannot be used on the Internet) and public IP address (used on devices that are accessed on the Internet such as this web page). Private addresses are selected over Public addresses for two reasons; 1. Perceived Security Benefits as Internet devices cannot connect to private addresses 2. To preserve public IP addresses because the pool is exhaustive and it is almost full at the time of writing this article. Knowledge of TCPIP may also include an understanding of Class A (any IP that begins with the numbers 0127), Class B (any IP that begins with the number 128191) and Class C (any IP that begins with the number 192223) addresses.
  3. Understanding of Routing - Networks often have a number of different paths to the same destination. Routing is the process that enables routers to direct traffic in the right direction through the shortest or fastest path.
  4. Understanding of Switching - Local Area Networks (LAN) are connected using switches. Computers are connected to switches using UTP cabling (the blue patch leads on the back of the computer). And switches are often connected together and eventually to a router that connects the entire LAN to the Internet.
  5. Understanding of DHCP - Computers require IP addresses in order to connect to the Internet and Servers. DHCP servers are devices that assign unique IP addresses to computers when they first boot up. Note: if a DHCP server is not available IP addresses can be assigned manually through TCPIP properties in the control panel.

Common Network Hardware

  • Switches - Are devices that enable multiple computers to connect together. Modern switches run a standard known as Ethernet (IEEE 802.3) and connect to end nodes (computers, printers etc.) using unshielded twisted pair cabling and RJ45 connectors.
  • Routers - Are devices that connect IP networks together. The Internet is a good example of many IP networks connected together.
  • Firewalls - Are devices that filter data based on a pre-defined set of rules. Firewalls are used to help to prevent unauthorized users from accessing private systems.
  • Servers - Are computers that are accessed by multiple users. Servers deliver services that are required by many users over the network such as file storage and applications.

Knowledge of reverse engineering, binary analysis and assembler

Knowledge of the SDLC Methodology

The SDLC Methodology is an acronym for the Systems Development Life Cycle. This model designed to structure the developement of software in order to reduce risk and increase efficiency throughout the development life cycle. By developing systems in a deliberate, structured and methodical way, software can be produced in a deterministic manner that greatly assists with budgeting, scheduling and planning. All key factors in securing funding for projects.

Knowledge of VPN (Virtual Private Networks)

Virtual Private network skills generally refer to the ability to configure and troubleshoot IPSec VPN. This includes phase 1 ISAKMP SA (Security Association) and phase 2 IPSec SA establishment. It may also include fringe technologies such as the ability to configure routing protocols over the IPsec VPN and knowledge of encryption standards.

IPSec VPNs can be used for site to site connections or host to site connections. An example of a host to site connection is a remote laptop connecting to a corporate network using a VPN. This VPN is often IPSec.

Other VPN skills may include MPLS VPN which consists of an understanding of VPNv4 routing (MPLS tag + IPv4 address) or tunnelling technologies such as GRE, DMVPN, pseudowire or IPIP protocols.

The precise type of VPN skill required should be determined by the type of role and the description in the job advertisement. For example, a help desk analyst will most likely be required to understand remote access IPSec VPNs for remote assistance whilst a network architect may require knowledge of MPLS VPN.

Knowledge, understanding or experience with related network services.

Knowledge, understanding or experience with related network services. This includes Layer 4 to Layer 7 services used by network devices or network hosts such as DHCP, DNS, NAT, Remote Access, Proxy Servers and Firewalls.

Leading change management activities and managing their impact across the business

Mainframe Skills

Mainframe skills refer to knowledge, experience and/or training in one or more core mainframe components that include mainframe application development and mainframe infrastructure skills.

In order to summarise the scope of mainframe skills, we quote an industry survey conducted by IBM between 2006 through 2009 that listed the demand for certain mainframe skills;

Source: http://ecc.marist.edu/Consolidated_RoundtableSurveysResults.pdf

Maintain standards for Unified Communications Solutions

Manage all documentation, new implementations, hardware upgrades and planned maintenance

Managing software developers, IT testing and IT implementation teams

Microsoft Outlook Skills

Jobs that request Microsoft Outlook Skills or email client skills refer to the ability to assist with and diagnose problems related to composing, sending and receiving emails as well as related email application functions such as calendar appointments.

These skills include an understanding of email system components such as email servers and mailboxes, email protocols such as SMTP, POP3 and IMAP and related services such as DNS and MX records.



Monitor and address the data center network health

Monitor Network Performance Skills

Monitoring network performance involves two separate but mutually beneficial skills.

1. Gathering and presenting data with tools such as Solarwinds, MRTG, Statseeker, HP Openview, Ciscoworks and Cacti. These particular skills are application specific. Common tasks include adding maps, adding devices, setting up SNMP and retrieving reports.

2. Interpreting the results by utilizing theoretical knowledge of TCPIP, latency, packet loss, jitter and other key indicators.

Useful tools - Network Performance Testing with IPSLA, Latency Graphs, QOS and ICMP

Protocols such as IPSLA from Cisco Systems facilitate performance monitoring by taking measurements of test packets and recording key performance indicators. Latency graphs can also be good indicators of queuing (congestion), high CPU utilization or low memory as is variable Jitter.

Useful tools - Quality of Service Statistics to Determine Congestion Hotspots

With the right QOS policy - a lot of information can be gathered about application performance under load. Statistics such as packet delays, drops, maximum queue size and average queue size can give a strong indication about whether network performance problems are caused due to insufficient capacity on the link.

Negotiating and explaining technical solutions to non-technical staff

Organizational Skills

Packet Shaper, Load Balancer and Proxy Server knowledge

Participate in regular network health check and process review per the Compliance requirement

Perform project work such as upgrades and new installations

Previous Experience

Skills and duties relevant to the advertised position have been developed and utilized primarily in a commercial environment. The candidate is able to demonstrate the implementation of those skills, the quality of the implementation and the progressive development of the skill over a period of time.

One of the most important factors in demonstrating previous experience is the ability to detail practical examples of the skill in use. This includes regular situations as well as difficult, stressful or complex scenarios.

Credibility is also a key issue when describing previous experience. Providing details as well as a number of different references helps to produce a credible account. For example - In order to demonstrate previous experience with computer hardware a candidate may reference work in a computer store as well as upgrades to his home computer. Whilst the latter is not nearly as important as the first example (working in a computer store), it does help to reinforce the message.

Non-commercial sources that may help to demonstrate previous experience may include home projects, unpaid work experience, club memberships and duties, hobbies, courses, training and interests.

Previous experience in a pre-sales capacity as a Solutions Architect or Consultant

Programming Knowledge Definition for Job Applications

Programming languages are used for the development of applications.

Knowledge of a programming language signifies an understanding of the structure and syntax of the language as well as the ability to construct segments of code that will produce a desired output. More experienced programmers also have detailed knowledge of the language limitations and custom settings required for specific platforms.

The most popular programming languages based on our database figures are.

SQL - Listed in 57% of 358 Developer or Programmer jobs.
Javascript - Listed in 27% of 358 Developer or Programmer jobs.
C++ - Listed in 25% of 358 Developer or Programmer jobs.
Java - Listed in 22% of 358 Developer or Programmer jobs.
Visual Basic - Listed in 13% of 358 Developer or Programmer jobs.
PHP - Listed in 7% of 358 Developer or Programmer jobs.
C# - Listed in 6% of 358 Developer or Programmer jobs.
Perl - Listed in 6% of 358 Developer or Programmer jobs.
Python - Listed in 3% of 358 Developer or Programmer jobs.

Promote and adhere to network design standards

Proven customer service, stakeholder management & communication skills

Proven leader that builds and fosters open working team environments

Report writing and/or RFP/RFO skills and experience

Review, clarify and determine business drivers

Robust presentation skills at all levels

Scripting skills

Security policy knowledge and experience

Service contract negotiation skills

Storage and Server Consolidation experience

Storage and Server Consolidation experience.

Storage Area Networks (SAN) knowledge and experience such as: EMC, HP, Hitachi, Cisco

Strong IPV6 skills

Strong knowledge of UTP, Fibre Optic, Serial and Coaxial cabling standards and limitations

Strong understanding of firewall technologies Juniper / Cisco / Checkpoint

Support resolution and root cause analysis of incidents or problems escalated from the Network Operations Center

Support security and network management systems (NMS).

The knowledge and ability to support and maintain security and network management systems (NMS) in order to provide logging, real time up/down status and historical performance statistics.

Task and time management skills

The ability to identify and describe the relationship between artifacts. Artifacts are a description of a collection of entities that describe an enterprise. These entities include business functions, business process, organizational structure, business systems, computing capabilities and technical infrastructure

The ability to produce, manipulate, implement or enhance Enterprise Architecture concepts, roadmaps, principles or effective strategies

The ability to think laterally and constructively question established process

Troubleshooting Skills

Troubleshooting skills refer to the ability to identify, isolate and rectify problems. There are many troubleshooting methodologies that help to structure the troubleshooting process. By structuring the process, the probability of reaching a positive outcome becomes more deterministic. In computer networks, the OSI reference model is often used to isolate different functional layers in order to isolate the problem. And Microsoft refer to a 5 phase methodology; Phase 1: Discovery. Gather information about the problem. Phase 2: Planning. Create a plan of action. Phase 3: Problem Reproduction. Reproduce the problem, or determine that you cannot reproduce it. If you cannot reproduce the problem, then you might not have enough information to confirm that there is a problem. Phase 4: Problem Isolation. Isolate the variables that relate directly to the problem. Phase 5: Analysis. Analyze your findings to determine the cause of the problem.

Typing Speed

Understand the core business

Understanding of business requirements, process and practice

Understanding of Change Management frameworks such as ITIL

Understanding of incident investigations processes and reporting

Understanding of information management and data classification

Understanding of information security

Understanding of Service Level Agreements (SLA)

Understanding of the application of corporate IT strategy

Upgrade and replace network hardware where appropriate

VMware server virtualization technologies

WAN Acceleration knowledge and skills

Windows Skills

Windows skills refer to knowledge and experience working with Microsoft Windows operating systems. Although the depth of skills varies greatly between careers, the general definition of windows skills includes one or more of the following;

A keyword analysis on 1002 Information Technology job advertisements across all fields revealed that Windows or Microsoft skills are requested in 42% of Information Technology jobs.

Careers that listed a demand for Windows skills included;

Infrastructure and Support Job Titles That Listed Windows Skills

  • Backup Administrator
  • Business Analyst
  • Citrix Administrator
  • Citrix Engineer
  • Data Architect
  • Data Center Technician
  • Database Specialist
  • Database Solutions Architect
  • Desktop Support
  • Enterprise Architect
  • Exchange Consultant
  • Firewall Administrator
  • Help Desk Support
  • Infrastructure Architect
  • IT Auditor
  • IT Support Engineer
  • IT Trainer
  • Microsoft Engineer
  • Network Administrator
  • Network Engineer
  • Oracle DBA
  • SAN Engineer
  • Security Administrator
  • Server Engineer
  • Service Desk
  • SharePoint Administrator
  • Sharepoint Architect
  • Solutions Architect
  • Storage Administrator
  • SQL Server DBA
  • Systems Administrator
  • Technical Support Specialist
  • Unified Communications Architect
  • Virtualization Consultant
  • VMware Engineer
  • WebSphere Consultant
  • Windows/IIS Engineer
  • Wintel Solutions Architect

Software Development Job Titles That Listed Windows Skills

  • Analyst Programmer
  • C++ Windows Programmer
  • Database Developer
  • Mobile Developer
  • .Net Developer
  • .NET Architect
  • Programmer
  • Programmer/Analyst
  • Sharepoint Developer
  • Software Design Engineer - C# .Net
  • Software Developer
  • Web Applications Developer

Windows Technologies

Windows Skills can include some or all of the following technologies.

  • Active Directory knowledge
  • Domain Administration
  • Exchange Services
  • Group Policy
  • ISA Server
  • Load Balancing
  • Microsoft Windows 2000, XP, Vista, Windows 7 desktop knowledge
  • OCS
  • Security
  • Server 2000, 2003, 2008 knowledge
  • Sharepoint Server
  • SQL Server
  • Support of Windows based applications
  • Terminal services
  • Windows Clustering
  • Windows Print Services
  • Windows Registry
  • Windows SharePoint services
  • Windows Shell Scripting
  • Windows Systems in a virtualized environment
  • Windows, Word, Excel, Visio and Powerpoint
  • Windows Workflow Foundation, InfoPath forms services and Excel services
  • WSUS

Software Development

From a software development perspective, Windows Skills can include the following technologies.

  • C++ Windows
  • Development under Microsoft Windows OS
  • MS SQL
  • .NET framework
  • VBScript
  • WCF applications
  • Web-based .NET applications
  • WinForm
  • Windows Phone 7 knowledges
  • Windows Services

Windows Certifications

The following Infrastructure and Support Training & Certifications can help to develop Windows skills.

  • Microsoft Technology Associate (MTA)
  • Networking Fundamentals
  • Security Fundamentals
  • Windows Server Admin Fundamentals
  • Windows OS Fundamentals
  • Database Administration Fundamentals
  • Microsoft Certified Technology Specialist (MCTS)
  • Windows Server 2008, Network Infrastructure
  • Windows Server 2008, Active Directory
  • Windows 7, Configuring
  • SQL Server 2008, Implementation and Maintenance
  • SQL Server 2008, Database Development

The following Software Development Training & Certifications can help to develop Windows skills from a developers perspective.

  • Microsoft Technology Associate (MTA
  • Software Development Fundamentals
  • .NET Fundamentals
  • Windows Development Fundamentals
  • Web Development Fundamentals
  • Microsoft Certified Technology Specialist (MCTS)
  • .NET Framework 4, Windows Applications
  • .NET Framework 4, Web Applications

Wireless networks knowledge and skills.

Wireless networking knowledge, skills and experience. Includes knowledge and understanding of wireless controllers, access points, wireless security and wireless performance factors.

Word Processing Skills

Word Processing Skills describe the ability to create, manipulate or modify electronic documents.

Typical abilities demonstrated by someone with word processing skills are:

Typing speed - measured in Word Per Minute (WPM). An acceptable WPM score varies between jobs and employers but as a general guide we have found that 30WPM+ is commonly requested. Manipulate page layout such as colors, margins, headers & footers, font & paragraph formatting, inserting pictures, watermarks, symbols, bullet points and inserting heading types into a document. Manipulate page content - changing page orientation, cut & paste blocks of text, section breaks & page breaks and inserting frames. Using word processing proofing tools such as spell checker and thesaurus as well as find and replace functions.

Demonstrating Word Processing Skills

Experience producing business documents is a great way to demonstrate word processing skills. If experience is lacking, naming the functions much the same way that the bullet points above describe some key word processing functions is a good way of showing word processing skills in a job application.

Word processing skills and spreadsheet applications (MS Office)

Work with lead client and business managers to understand project plans and scope for assigned role on engagement

Working knowledge of clusters and high availability environments

Working knowledge of infrastructure security (Database)

Working knowledge of infrastructure security (LAN, WAN, Routers, Firewall)

Working knowledge of infrastructure security (Linux or Unix)

Working knowledge of infrastructure security (VMware)

Working knowledge of infrastructure security (Windows Server)

Working knowledge of infrastructure, application/web development and/or security

Works with management to define network business needs and implements effective enterprise-wide network strategies

Further Reading on Skills

Word processing skills and spreadsheet applications (MS Office)
Windows Skills or Experience
Email client skills (Microsoft Outlook)
Provide Mainframe support
Customer Service Skills
Problem Solving Skills
Proficiency in Active Directory
Previous Experience
Knowledge of Blackberry phone and Blackberry applications
Knowledge of VPN (Virtual Private Networks)
Excellent Communication Skills
Knowledge of Network Basics
Monitor Network Performance
Experience with network devices
Programming Language
Troubleshooting Skills
Knowledge of the SDLC Methodology
Develop Requirements