Information Technology leadership and governance roles provide direction to technology teams. Direction is a cruicial component of delivering information systems that add value to a business. The following skills and abilities are noted as key attributes of successful IT leaders;

Influence

Demonstrating an ability to persuade, pacify or progress through well constructed communications to achieve an end goal desired by the communicator.


Stratecgic Insight

Having awareness of the business strategy in considering the impact of decisions, actions or choices to the business as a whole.


Communications

Cogent construct and expression of thoughts and ideas.


Managing Tasks

Determining the requirements of an activity to assess its workload, impacts and resources.


Financial proprietary

Having an understanding of the financial impact of activities


A to Z of Governance Role Skills, Duties and Payscales

CIO
Consultant
Data Center Manager
Enterprise Architect
Help Desk Manager
IT Director
IT General Manager
IT Manager
Operations Manager
Program Manager
Project Manager
Service Delivery Manager
Technical Project Manager


Information Technology Skills Groups
IT Roles & Personalities
Personalities & IT Roles
Skills in Information Technology
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Information Technology Governance and Leadership Roles







Service and support jobs typically suit friendly, sociable people with excellent communication skills. Whilst many support roles are highly technical in nature, pathways to these technical roles usually occurs via service oriented roles that involve a significant amount of customer interaction.


Customer Consideration

Putting the customer’s viewpoint to the front of any situation. Taking on board the customer’s needs and providing the best solution or result to satisfy the customer.


Teamworking

Working well with others to successfully achieve a common goal or achievement, giving consideration and mutual respect for all others involved in the activity whilst recognising own contributions as being part of the whole. Responding well to others suggestions, making own recommendations without issue and accepting the purpose of activity is to reach a goal, best achieves through collaborative and cooperative activity rather than individual and isolated undertakings.


Developing Self and/or others

Accepting training needs as required and appreciating the need for constructive appraisal of capability and competence. Being willing to learn and increase one’s capability.


Communications

Cogent construct and expression of thoughts and ideas.


Customer Interaction

Maintaining a professional relationship with the customer, understanding your role to the customer and managing the customer’s expectations of your role.


Problem Solving

Being able to break down a problem into its core components, calculate the best cause of action to either sole or alleviate the problem within a reasonable timescale. Asking the right questions and finding the answers from the right sources to get the best solution to a problem.


Specific Technical Knowledge

Understanding the technical specification of the hardware and software used by customers and within the business. Having the ability to recall relevant facts about the hardware or software for use by the business or the client as appropriate when undertaking any interaction or service provision for the customer.


A to Z of Service & Support Role Skills, Duties and Payscales

Database Administrator
Desktop Support
Helpdesk
Network Administrator
Network Architect
Network Engineer
PC Support
Programmer Analyst
Security Administrator
Server Administrator
Software Developer
Systems Administrator
Windows Administrator


Information Technology Service and Support Roles







As the Information Technology industry continues to grow and increase in complexity process driven roles are expected to become even more important. Process roles generally help to define or coordinate different groups, departments or entities.


Processes & Procedures

Knowing what administrative processes are required by the business to monitor, analyze and improve the business operations. Making recommendations for improved processes and procedures bases on experience and sound understanding of existing ones.

Planning & Organising

Demonstrating a methodical approach to work. To undertake tasks in a systematic way demonstrating good logic and sound reasoning. To structure items in sequence, considering the consequences of each action on the next. Preparing charts, process maps, and displaying systematic events over a period of time. Demonstrating connectivity of events and separation of activities when required.


Customer Consideration

Putting the customer’s viewpoint to the front of any situation. Taking on board the customer’s needs and providing the best solution or result to satisfy the customer.


Communications

Cogent construct and expression of thoughts and ideas.


Record Keeping

Ensuring that information is retained in an orderly manner, allowing others to retrieve the information when needed. Ensuring information is not incorrectly destroyed but mindful of not retaining unnecessary or superfluous information.


Managing Tasks

Determining the requirements of an activity to assess its workload, impacts and resources to structure this with one or more other tasks within a daily work schedule, project plan or agreed delivery period. Being able to determine the key deliverables of a task and directing the right people to undertake the task.


A to Z of Process Roles Skills, Duties and Payscales

Business Analyst
Change Manager
Consultant
IT Auditor
IT Recruiter
Risk Manager
Sales


Information Technology Process Driven Roles
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